Refund policy

At ClipEm, we take pride in creating high-quality handmade accessories. If there is an issue with your order, we’re here to help.

Change of Mind

We do not offer refunds for change of mind. Please choose carefully before placing your order.

Faulty or Damaged Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order with:

• Your order number
• A description of the issue
• Clear photos of the item

If your claim is approved, we’ll offer a replacement, repair, store credit, or refund where required under Australian Consumer Law.

Non-Returnable Items

For hygiene reasons, used hair accessories cannot be returned unless they are faulty.

Items must not have been worn, damaged, or altered after delivery.